Privacy Policy

1. Introduction

FQ Enterprises AS, with organization number 925 061 042, (hereinafter referred to as "we") has developed a digital queuing system with associated additional services that are available on Layn.no (the "Services")

These terms and conditions govern our customers' use of our Services.

Our customers are normally establishments that wish to use the Services to organize queuing arrangements for their visitors (e.g. in stores, restaurants, pick-up points, etc.).

In the following, customers are referred to as "users" and visitors who draw a queue ticket are referred to as "visitors".

The terms also apply to visitors to the extent they are appropriate.

2. The Services

The services are described on www.layn.no or in other information sent directly to the user.

The Services are available 24 hours a day, every day, but we reserve the right to shut down the Service in whole or in part for a limited period of time to perform necessary maintenance, updates or technical changes.

3. Conclusion and duration of the agreement

The agreement is entered into by the user ordering the service on the website against advance payment.

The service becomes available to the user once we have received payment.

4. Prices and payment

Unless the price is stated for the individual services, the prices in force at the time of booking will apply.

For ongoing subscription services, we will occasionally adjust prices with effect from the time the subscription is renewed.

Unless otherwise stated when ordering, we will invoice for services provided by third parties with a surcharge.

Our general payment terms will apply when invoicing. In the event of late payment, interest will be charged in accordance with the Norwegian Interest on Late Payment Act.

5. Administration and use of the merchant's account with us

All users must create a user account and pay for the service before using the service, with the exception of agreed trial periods. The user account is linked to the email address you provide when registering. Username and password must not be shared with unauthorized persons.

The merchant can manage their account at www.layn.no. The user account will contain information about purchase history and other information necessary for using the service. The merchant must ensure that all information about their business is updated.

We reserve the right to delete user accounts that are inactive.

We do not verify whether the person establishing the user account for the company has the authority to enter into agreements on behalf of the company, and the person establishing the user account is responsible for paying for the services. The merchant's representatives are responsible for ensuring that they have the necessary authority to enter into agreements on behalf of businesses that will pay for the service.

6. Restriction on use - resale

The services may not be used in any way other than as described on our website. The service may not be resold unless specifically agreed.

7. Third-Party Services and Other Terms

Separate terms and conditions apply for the use of additional services (e.g. messaging services). Services provided by third parties (e.g. payment services and messaging services) are governed by the third party's terms and conditions, even if the services are invoiced by us. FQ Enterprises is not responsible for the third party services.

The merchant's own terms and conditions do not apply unless a separate agreement has been entered into and it is stated which provisions of these terms and conditions are waived.

For some additional services, special terms and conditions apply and are disclosed prior to ordering.

8. Limitation of liability

Our solution is intended to make the experience of standing in or managing a queue better for the end customer and the user location. However, errors may occur – partly because we are continuously developing and updating the solution in line with our customers' wishes and needs.

However, we do not assume responsibility for errors that occur, for example, the solution stopping or errors with queues, etc.,

Our liability does not include any form of indirect loss (i.e. lost revenue, profits or similar) or claims from third parties. Our financial liability is in any event limited to the price of one month's subscription.

9. Intellectual property rights

The Privacy Policy gives you a number of rights, including the right to access, rectify and delete the personal data we have stored about you. You also have the right to take your personal data with you in a machine-readable format (data portability). You also have the right to object to the processing of personal data and the right to object to personal profiling and automated decisions. With regard to the requirement for deletion, there is an exception for the information that is necessary for us to be able to provide our services that you still want to have access to, or the law requires us to store the information for a specific period.

Please be aware that there are limitations to these rights, for example if it is necessary for our legal obligations. Please contact us if you would like more information about this.

We encourage you to use the functionality in our online solution or your browser to correct or change your personal information, to the extent possible.

If you believe that we are processing personal data in violation of the Personal Data Act, you have the right to complain to the Norwegian Data Protection Authority. Before you do this, we would like you to contact us so that we can answer your questions or clarify any misunderstandings.

10. Personal data

We process personal data about users and visitors to fulfill the purpose of the Agreement in line with our privacy policy and cookie policy, which are available at www.layn.no.

By entering into the Agreement, the user confirms that it has become familiar with the contents of the privacy policy.

11. Consent to the use of electronic communication

The agreement is entered into and amended by electronic communication and the user accepts that the conclusion of the agreement and information related to the implementation of the agreement and service information takes place in electronic form.

12. Termination and termination of the agreement

Prepaid subscriptions cannot be canceled. The agreement runs until the subscription period ends or as long as the user has an active account with us.

We may terminate the agreement in the event of material breach by the merchant. Failure to pay or violation of our guidelines for use of the Service is considered material breach.

13. Transfer of the agreement

We may freely transfer our rights and obligations to other companies as long as this does not have unreasonable negative consequences for the user site.